Knowledgebase

Okuhle Digital’s relationship with the ZA Registry Consortium (ZARC) enables us to provide South African businesses with a more accessible and supported way to manage their .co.za domains.

As a ZARC-accredited registrar, Okuhle Digital can facilitate the registration, transfer, renewal and ongoing management of .co.za domain names. This is especially valuable to business owners who originally registered their domains through the Companies and Intellectual Property Commission (CIPC) and now need a registrar to provide the technical services required to use and manage those domains effectively.

Supporting the transition from registration to active use

Registering a domain through CIPC gives a business its digital address, but a domain still requires active management before it can be used for services such as a website, professional email or Domain Name System (DNS) configuration.

By transferring the management of a CIPC-registered domain to Okuhle Digital, the business retains ownership of the domain while gaining access to registrar services, technical support and additional digital solutions.

The transfer does not mean that Okuhle Digital becomes the owner of the domain. It simply authorises us to manage the domain on behalf of its registrant within the ZARC domain-management environment.

Moving a domain to Okuhle Digital gives customers access to a broader range of services for establishing and maintaining their online presence. Depending on their requirements, customers can connect their transferred domain to:

  • Website and application hosting
  • Professional business email
  • Existing third-party hosting services
  • Custom DNS records
  • Domain-renewal services
  • Website development and maintenance
  • Technical support

Customers who already have a website or email service elsewhere can retain those services by ensuring that the appropriate nameserver and DNS settings are maintained during the transfer.

Strengthening South Africa’s digital ecosystem

Our work with ZARC supports Okuhle Digital’s commitment to making digital services more accessible to South African businesses. It allows us to combine registry-level domain infrastructure with local customer support, practical guidance and related digital services.

For small businesses in particular, domain management can appear highly technical. Our role is to simplify that process and provide customers with a clear point of contact when they need assistance.

Through this relationship, Okuhle Digital continues to strengthen its position as a South African domain registrar and digital services provider—helping businesses move from registering a name to building a credible and sustainable online presence.

Transfer your CIPC domain

If your .co.za domain was registered through CIPC, you can begin the transfer process through the Okuhle Digital website. Our step-by-step guide explains what information is required and how to approve the ZARC transfer request.

Transfer your CIPC domain to Okuhle Digital and take the next step towards actively managing your organisation’s online presence.

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“Domain has exceeded the max defers and failures per hour.”

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What is this error?

If you are receiving an error similar to “Domain example.com has exceeded the max defers and failures per hour (5/5 (100%)) allowed“ in an email bounce back, it means that outgoing email from your domain has triggered a rule in the server that will stop any further email from going out of the server. This happens when a domain account sends out emails that either fail or get deferred. If the number of failures or defers are greater than the server limit, no further emails are allowed.

How can I fix this?

This error is derived from an hourly monitoring system, where any blocked domains are allowed to send email again at the top of every hour. For example, if you received this error at 1:45 pm, the block will release at 2:00 pm and the domain will be able to send emails out once more.

If you’re not sure exactly what is causing this, you can probably figure it out by using the Track Delivery icon in your hosting control panel (CPanel). When you click the Track Delivery icon, you’ll see a field where you can enter a recipient’s email address and then click a “Run Report” button to get information about the email sent to that recipient. If you enter nothing for the recipient email address, you’ll get back data for all email traffic, and as you look through it you should see groups of bounced messages which can help you determine what sender caused the problem, and why.

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